Sunday, May 3, 2009

The Process

I went for a metal stamping process control seminar last week, the instructor mention that, the wrinkle, crack, compress mark are due to the flow of material, it may be too much or less.

Some thing come to my mind, The quality of the products can be affected throughout the entire manufacturing process if we don’t control and take serious. The necessity of the qualified person in the work station is high. We can’t simply put in somebody and let him try for three months and remove him under non performance. I had an experience few months ago, when my senior told me to remove a sales person before the confirmation. “He is not performing as what the company expected and he don’t have any knowledge in this industry.” this is what he told me when I ask him why. I can’t understand why the management recruit him on the first place that he had inform the management that his experiences is on furniture sale and not in automotive parts. His basic paid and commission is more that the basic paid over here, he join us is just because we promised him a lot more. He feel so upset when I discuss with him as he is unable to go back to the previous company and cannot continue here.

Process control doesn’t mean for big company or manufacturing factory only. It affect us either personal or to the government, we have to study carefully nor it will crash and face some losses. These losses can be money, time, life or power and control.

Our YAB Prime Minister said “One Malaysia”, all citizen are the same, no second class citizen, the government will give us the equal deal. I would like to ask, how sure he can implement all this, and how sure these documents will reaches the PM. Can he read through all the message send to him or his staff will screen through all the documents.

Now the problem arises, under what standard or what procedure or just follow his mode or to what he like. Can the officer dispose off all documents related to what he don’t like, or can he just remove all documents that are not from his friends. How sure the PM know what you said and what I said?

Let me refresh the memories, I had this from a firm saying that I am not a Malay. Can our PM ensure this will not happen again. I doubt again, can this message reach the PM. Our political leaders may have make a decision for the benefit of the people, but then they are not the one who enforce the decision, the enforcement is done by someone else, do they respect the decision? Can the government take action if they don’t follow the instruction if there are interest between them. How can the government educate them? How can you ask someone who is getting something free now, or daily, to give up the free offer and start working under the sun?

Look at the religious issue, what is that so many argument, why someone insist others to stay in a certain religion , they seems like the extremist, forcing others to do something beyond their own view and belief.

Once again, I conclude that no matter what we do, we have to consider and study before we start the process, don’t wait until the final process then only we found out the product is not up to our expectation. It is important to have a process engineer.

Tuesday, April 7, 2009

It will not change in One day.

Although, someone is trying to change and hold the heart of the people, but the problem is no one will accept and trust you in just moving a small step. First of all, we should survey what people want, and what people need? A decision maker can't just listen to the surrounding people and make decision like that. Are we very sure that, our surrounding people are telling the truth or just telling something related to them and with some benefit to them. Please ask yourself before taking all the words from them, " is that a emotional or racialism reply?" In a country like Malaysia, we should be very careful especially for the non-Malay when we want to said or request something so that it would not consider as an extremist. But actually some are charge by an extremist.

Not going too far, if we want to know why the people don't support us? ask yourself this question: are you doing the same thing to yourself? Is there any differences between you and me? If you are fare to everybody, there shouldn't be a reason for not supporting you.

Ask yourself, why? what makes you do this? can you do the same things to everybody equally? or at lease not a big different. How you feel, if you need to pay more and your friend is paying less on the same product that you are buying? If I am not mistaken, we are very good friend when I was young, we play together, we study together and we take part of all activities together in school, but we don't like each other after leaving the school because he got better offer than me. Rome does not build in one day, our unsatisfaction does not build up in one day, so don't expect us to forgive you in one day. and don't expect us to give the full support in just one action.

We lost what we have last time, unsatisfaction just build up from time to time, our life getting harder and harder, we are worry of our young generation, about the education, their future. Just take one simple example, true story from me, A friend from SIRIM told me need not apply because they wouldn't take non-Malay, IBM reply me for not a Malay after my graduation. But I still give my helping hand to those needed, today.

We must first understand the root course, find out the side issue and provide a good solution, not a temporary solution but a permenant solution. That solution should not because of needing them to support but a solution of either they support or not. Do it from the bottom of your heart. Take care of them even though they don't support. Explain to them, why you need to do this, don't tell story. Don't wait untill last minutes, People cannot see your faithfullness and sincerity. Don't give up and don't worry of losing something, you are still in control, time will prove your sincerity, they will come back to you.

Thursday, February 19, 2009

the Crisis - Are we in the Right Track

The American car manufacturers is still looking for the loan from the government in order to survive, due to the low in sales and market demand.

If I were the government of America, I will not giving them the second loan since they receive the first sum of USD134M from the tax payer, why should they need the second loan. How much can the government to fulfill the hole and their requirement if they themselves are not doing the proper things and works.

In the manufacturing system, most of us know, cost constrain is a problem. They should always think of efficiency and productivity. Why those workers there ask for benefit and not productivity and efficiency. Why those workers there cannot or unable to think if they are the employer, what should they do and why they must do?

I have retrench some of the operators and not paying compensation, I give them a period of notice so that they can look for another job or arrange themselves on this, they employer give a promise to reinstate them after the crisis is over. It is better to remove a small group rather than the whole entire company close down. The person who refuse and objected on this is selfish, because they think of himself only, so they wanted everybody to dismiss, they wanted to see everybody in trouble, the whole country collapse in economic wise. I bring the company up from month after month in reducing the losses, cut expenses, improve efficiency and reduce manufacturing cost by sorting new suppliers, improve on the resent materials and improve on the system and method of assembly them. Arrange several shift rather than providing overtime and paid a lot of overtime salary. Rotating shift will helps the employer to cut all the overtime cost including Sunday. Taking off all unnecessary steps and process and maintain only those necessary and put more value on the process. cut down the process link as well as providing automation. Put all the work in one line avoid shifting the parts from one station to another.

Improper system can cause wastage in the production line and increase manufacturing cost, directly affect the income of the company. Some of the process implemented may not be necessary, please bare in mind that, we want the product, so if the production floor can provide the quality product, so what, we are not buying the production system, who care the product is manufactured under the tree or a well equip factory, I mean an air condition factory, providing healthy drinks, meals, recreation facilities, sport facilities, transportation, accommodation to the employers. Luxury cars with a driver to the management staff free luxury facilities to the top management and so on. All this is not necessary and it doesn’t help in the quality of the products. Why should the employer waste the wealth in such a way that creating a negative situation in the financial status. The top management should be responsible to the share holder, and they should not withdraw as much as they like. The company can close down, the share certificate can turn into a waste paper, but what should we do to the employees and the economic of the country and all other country affected by them? The world is just like a chain, it is link together, we or someone cannot said they are not related or they are not affected. Everybody will be affected and everybody is related in this crisis. If no one is trying to get something for himself only without caring the benefit and the bad effect that can be happen from his action, the crisis will not happen, they must be a person who is so selfish to take care of his own benefit only, the crisis is started and all others follow to do the same thing. Because of no one is trying to control and they think freedom means everything, they can do anything they like, so they care for themselves only. Are they enjoying at the end of the day? Do they feel happy when they sees their friends, relative, family members are suffering in this crisis, for what they have done? And he is the only one enjoying the fruit, he is just robbing from other and not creating something new for himself. The proper way is to create a bigger pieces of cakes for everybody and not rob from other.

The system and the regulation may said this is their human right, they have the right of doing this, they have the right to get and take away from the market because this is the market system, FREE TRADE. Because of allowing and because of the system that we trust, so the entire country and all other whom is not getting anything from this and those who really not involve in this does lost so much because of him or because of his thinking. The house of creating the system or the regulation should be sensitive to foresees the problem which may arise in the future and prevent them from happening or come true. That’s why we need a leader. A good leader should take care of their subordinate and supporters, they don’t take care of himself, they shouldn’t say you cut your salary to help the company to go through this crisis, but all together face the problem and work together, if the staffs get USD 5000 a month, then USD 10,000 is more than enough for the CEO.

If I were you, I will change all the person-in-charge, because they are the one who create the trouble and they are the one who cannot manage properly. If we want to change the situation and the status of the company or organization from bad to good, this leader must be change because of their thinking and mind set.

I am not an international famous business administrator, but I have been in the management level of the manufacturing environment for long time, I understand, if we cannot change, we will left behind. Is up to you , you yourself to decide, whether you want to left behind or moving forward together with others. Your own decision.

Wednesday, February 11, 2009

Free Refill or wasted

I just interview someone “why you take so much?”, “It’s free”.

“Why you waste them?”, “It’s free.”

This are the two simple answer where I got them from a shopping centre at Mutiara Damansara, where they provide free refill coffee, soft drink and water. I had been watching them for two hours, sitting at a small round table just beside this refill machine after purchasing a bad sheet and a kitchen cabinet. I would not sit there for so long if I am not had my back hurt before the CNY. It is just because I need a break after walking for some time, therefore, I took a break at that refreshment area.

I consider the business is not that good, even thought the two line is long; it is just because of the slow pace staff, they are more on having the attitude of “be patient”. A huge shopping centre like this, should not be at this level, their turn over should be few time double to cover the cost and expenditure. Drinks and recipe sold here is not that attractive but to give an image that it is worth to buy because of the free refill and the attraction of the ice cream.

I am doubt, whether the store is making profit, because of providing the free refill, most of the people are just getting some hot dog, ice cream, and drink only. After that, they are just like me, taking a break at the small table. And most of them are refilling the drink with their cup, some of them brought a bottle, and some of the kids just washing the cup there with the soft drink. I notice few of the adults are just testing the drinks, they pull a cup full and test with a sip. Keep changing the drinks after testing those, throw away, drain the cup with the soft drink and take difference drink. From the way they dress, they are consider as the middle class of income people, because they are not branded shirt, they wear slipper, the children are wearing normal jeans, the white T-shirt is almost black. One of them is over weight. Look’s like a blue collar. Children talking loud and lout with each other with mandarin about the drinks, arguing on what to take and who should test them. The father is just watching without interference.

It is not the mistake of the store, but the matter of the education, from the age of the boys, they should be school student, they should have learn to take care of the things, either they belong to us or not to us, either they are free or not for free, love them and appreciate that they are given to us for that and the opportunity. This is the problem that we are facing, our people; either they are senior or junior, very few of them know to appreciate on what they have got. They only know to get angry for what they don’t get. They will turn around and said; you are no good, because we are not taking care of.

What I would like to propose is to control the free refill, with a refill card, so that, they need to slot the card before having the refill, slot the card every times when they press the machine, doesn’t care they make mistake or they just want to wash the cup, they waste the chance if they don’t take serious. That card should be limited to one or two refill only. I think it is more than enough for an adult to have two refills, means they have a total of three cups. So that, it wouldn’t end up with one cup of drink with unlimited refill for one family. The unlimited refill should give to those handicap or the poor as a social contribution if they have made huge profit from us. But not to waste like this.

Tuesday, January 13, 2009

Is it the Right Choice

Many of us had chosen the alternative either to give a lesson to the existing government of just want some changes. This alternative had taken over five state government and form their government among themselves. The citizen had given the strong support to them, but the question is: are they giving us the best or better than before.

From the policies, we can see, not the alternative is the best, because Chinese cannot sit on certain position in Selangor, and they wanted to implement the Islamic law which is not suitable to us and is definitely not agreed by the non muslin. The meat that the non Muslim especially the Chinese wish to have, the existing government did have some restriction and partition on the selling and distribution of the animal, what will happen if the alternative take over the government, are they going to allow this business and farming going on. What type of policies they will applied to it. Are they closing down all the activities just like Melaka intend to do.

Why the Selangor government had to listen to other in appointing some one to the position, why can’t they make the decision, is it the policies that the alternative had decided or this is they regulation not to appoint non Malay. Why should there be the restriction on the appointment, we all are the citizen of Malaysia, we should have the equal right in sitting on the position in the government.

Sometime, the politician should not complaint we don’t support them after they have done so much for us, we only see changes after the crisis. The existing government start taking serious on the issue from the non Malay communities, they give their support to the Chinese school, they help to solve the problem, but then it is, may be, a big late because we have make the decision, the government of few states had changed. This decision cannot turn back, they have to wait for five years before the people will make a new decision. They are a lot more for the existing to look into it, like the ratio in the government servant; public sector; public officer; most of them are still having racialism in carry out the daily routine work. They implement something which is not the policies from the federal government and create some negative effect and impact to the society. Further more, I personally had face it, I have my highest degree in education, but then when I apply for a position as a facilitator, just hopping to give services to the public for those needed, they give me so many excuse and finally they said not open for application. How can we trust the government that they had change and they really be fare and equal to all. But then, this is not only in the existing government but the alternative too, they are even worse then the existing. They have their own crony to form the team ignoring education, capabilities, and background. They appoint a nasi Lemak seller to be the councilor, or a person sitting on the wheel chair, can they go around and solve the problem, can he visit the flooded area, can he visit the disaster site. He need someone to take care of him, how can he carry out the work and up to the expectation. Our new alternative sit inside the room and discuss how to claim all allowances and expenses and they want publicity and not performance.

Their most common answer is no fund on all the issues like security problem, road damage, road light not functioning, rock blasting affecting the residence houses, drainage not clean, and so on. No one care. Because they won already, and people still hoping they can perform just because the existing government is still far from our expectation and requirement. Some of the YB still talking nonsense in the house. Quarrel for nothing. Some of them just object because they are instructed not to support. By then we can have a quality conference shown to the people, so that we can still support you?

Wednesday, December 10, 2008

Mother Tongue

Why so many of them argue on this issue, what is that so caring about other people words. If the professor said “all Chinese and Indian should not study their own mother tongue in primary school.” Ask him who is he, what is his name, and from where he come from? Why should we care about those who had lost his culture and behave like something else. If they wanted to be extraordinary, let them go ahead. We just fall into his trap and make him famous. This peoples are those wanted to be famous and having intention to get something in the future, therefore, they create something so that everybody know him well.

I am sure all of the Chinese and Tamil educated representative in the cabinet and Parliament house will protect the learning of mother tongue privilege for the people,
Because they remember where they come from and what family they are from? Only those who had forgotten their own mother tongue and own culture will propose not to learn their own mother tongue and culture. They are not civilizing. They only think of how much they can earn and how much people pay him.

Just like some people wanted to be famous, so they talk a lot on the sensitive issues. They make themselves against the law and arrested. Everybody think they are the hero, they fight for our rights. But are they the real hero, are they really fight for our rights and benefits. Who will get more benefit and more money at the end of the day?

What I am suggesting is, wait till those people give us something, not what they promise but what they give us into our hand, what we receive and put into our own pocket is truth and genuine. Why should we trust what they will give us. We are still striving for the future, for our own future, but they have already move into the big bungalow, using luxury vehicle, bodyguards everywhere.

Most of the Chinese wanted to learn Chinese, and most of the Indian wanted to learn Tamil. Why must we raise this issue, why not these people said Malay should not learn Malay language. Everybody should learn English.

Those people are those best in trading business, they wanted to be the hero in some other community.

Is Your Meeting Effective

I am sure many of you have experience in chairing the meeting or attended meeting. Before the meeting, the organizer prepare the previous minutes, print out and distribute to others. We had the meeting started with the chairman welcome speech, and then confirmation of previous meeting minutes.

All of the while, the meeting will start half an hour late because of the poor attendance, this is most commonly in the association or any private organization. Everyone will start chit chatting for a while before they start the meeting. some of them will rise some issue for discussion and some of them will argue on the point, it is not wrong to bring out your own point of view and ideas for discussion, the only things is, sometime people don’t feel comfortable when others query his idea or need more clarification. They feel offended, they feel not respected. They think they are the boss, so everyone must follow his idea and eventually, that is not for discussion but an instruction. Someone may said, he or she is a strong and powerful leader, everybody follow and support his idea, whenever he rise a proposal. His idea is always the gold directive.

Meeting can be an hour, a day or few days, depend on the tropics and the level of the meeting. Normal people hold meeting for few hours, to discuss on the management issue, new project, training or corrective action. Business man discuss about the investment, business trend, economic tropics or entertainment, they may took half day or one day, and community leader discuss about the social and community issue, public relationship, security, investment , employment, education and so on.

Some boss hold meeting for few hours and their staff standing there for few hours too, they are not discussing but scolding, there is no such things as idea changing, problem solving, but just to listen to him because he is the boss, he pay salary. He never allow his staff to sit down and discuss the problem, the process problem, the quality problem, he said he is the best, whatever he said “is good” means good. I know one boss, a manufacturer as well as investor at few Asian countries. He is the type of boss that; his word is law, whatever he said, his staff must follow, he give instruction in the meeting and most of the time he is the only one talking. Someone will get scolding if trying to point out the problem. Therefore, the meeting is always no solution, there is no value created in the meeting for the issue discussed. Waste of time and frustrating. His philosophy is “tighten it day after day, squeezes them until nothing left.”

I never said meeting must not discuss everything and go through everything carefully. But the meeting should be friendly, idea changing, and create value. I always believe that respecting others is just respecting ourselves. We should explain our ideas and persuade other to accept them but not using the power and force to accept it. An ideal being carry out with acceptance from the heart will produce a better result then forcing them to accept and implement.

Time is gold, try to avoid delay and wasting time on some minor issues. Discuss on the urgent and important issues and settle them fast with accuracy. Bring out the implementing schedule and format for the people so that they won’t feel difficulty in implementing them.
Another important issue should be remember in the meeting is not to throw paper, throw table and chair, these will cause trouble and accident can happen at any time. Just because this is not our culture. Human should not behave like animal. Never use your power to threaten other or putting this in your mouth always “I am the boss”.